Do They Have Good References?
Unfortunately the cleaning industry is filled with uneducated, uninformed and even unethical service companies. Chem-Dry® of Richmond is considered by many to be the most reliable cleaning and restoration company in the Richmond area. No company is more exclusively referred by high-end carpet dealers, interior designers and realtors in our area. We do whatever it takes to protect and maintain our golden reputation. As a result, over 90% of our business comes from repeat customers or referrals. Check out what our clients have to say.
Chem-Dry® of Richmond has been caring for the finest floors, rugs and fabrics since 1994. We have been challenged with and have solved many unique and difficult cleaning situations. Whether the carpet or tile is natural or synthetic, we have cleaned all types of surfaces and textiles, making us one of the most experienced cleaners in the Metro Richmond area.
Are They Well Educated In Their Field?
Chem-Dry® of Richmond is one of the few firms in the area certified by the IICRC which is the most recognized body of certification for carpet and upholstery cleaners and water damage professionals. We belong to an elite national group of Carpet Cleaning Consultants keeping us on top of the latest cleaning and professional service techniques. Each year we spend hundreds of hours attending educational courses, certification schools, and conventions. We study trade journals, books, articles and periodicals related to our work. We are abreast of the cutting edge technology and changes that regularly occur in our industry. Chem-Dry® of Richmond is committed to the highest order of education and training. Our company is involved in a number of educational processes. This insures that you will get the latest cleaning technology applied to your job.
Which System Do They Use?
The equipment used by a cleaning firm is incredibly important. Chem-Dry® of Richmond uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will get maximum soil removal and maximum spot removal without over wetting your floor or fabric and without leaving a sticky residue behind.
Do They Understand Customer Service?
Our mission is to provide you with the most outstanding service experience ever. We are committed to showing up on time, and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.
Do You Get What You Pay For?
Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric, costing you more in the long run. Chem-Dry® of Richmond charges more than some companies, but you get what you pay for. It's impossible for a company to provide the best service experience if they can't afford to invest in the best employees, education and equipment.
Do They Use Top Quality Products?
Chem-Dry® of Richmond refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment.
Do They Guarantee Their Work?
Our guarantee to you is that if you are not completely satisfied with the service experience you receive from our company, we will rush back to your location at no charge and no obligation to make things right. If we still can't remove your stains or traffic lanes and any other cleaner can we will gladly offer you a 200% refund on your cleaning service.
Do They Have A Referral Program?
For each new customer you refer to Chem-Dry® of Richmond, we will send you a 10% referral commission. A certificate for 10% will be mailed to you when the referred customer pays the invoice. The referral commission is paid on the first new job. Repeat business does not qualify for the commission. You may then either use the certificate toward services, cash or donate it to your favorite charity.
